Equipping First Responders with Greater Efficiency

Servicing America’s heroes with dependable, state-of-the art gear is an important mission that Tom Smith Fire is proud to supply. Tom Smith Fire is a Service Disabled Veteran Owned Small Business that provides a vast array of fire and personal protective equipment to the US Department of Defense and Federal Fire Departments.

Over the years, they ran their business solely using QuickBooks and Excel spreadsheets. However, as customer demands and product offerings increased, Tom Smith Fire experienced growing pains using its existing software and referencing multiple spreadsheets. They needed a highly customizable CRM and back office solution to better support their business and customers. After researching the various business applications in the market, Salesforce CRM accompanied with Accounting Seed was the logical solution. This combination enabled Tom Smith Fire to manage both their back office and sales transactions through a single cloud-based platform.

In order to further customize Accounting Seed to their unique business processes, Tom Smith Fire recruited the services of Cloud Mentor, a certified Salesforce implementation consulting partner. With Cloud Mentor’s additional implementation support and training, they were able to easily customize Accounting Seed to complement their specific back office workflows.

Tom Smith Fire couldn’t be more pleased with the results and technology collaboration after employing Salesforce, Accounting Seed, and Cloud Mentor. “All three together have us working out of one platform and now we don’t have to bounce between systems,” said Georgia Stager, Accounting Manager at Tom Smith Fire. 

They also have seen noticeable improvements in their business efficiencies, not to mention, peace of mind in the ability to easily monitor all records pertaining to an individual order in a single view and single database.

To learn more about Accounting Seed and how it can help you manage your back office more efficiently, schedule a live demo today.

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