Careers

Accounting Seed is a rapidly growing Accounting software company that sells a leading edge application on the Salesforce.com platform. We are the fusion of two disciplines: Information Technology and Accounting.

Customer Success Manager

We are currently seeking a customer-centric, highly motivated individual to join Accounting Seed as a Customer Success Manager (CSM). As a CSM, you are responsible for cultivating and maintaining strong relationships with our customers ensuring a high level of customer satisfaction, leading to strong renewals and growth opportunities. The CSM works closely with our customers alongside Sales, Customer Support, and Product Development and Finance teams to ensure our services are delivered successfully.

In this role, responsiveness is essential and you will need strong communication skills, a positive attitude, and a passion for helping customers to be successful. To succeed in this role, you will need an open and entrepreneurial mindset, and a willingness to adapt the way you work to meet our customers’ diverse needs. In addition to your key responsibilities, you will be integral in improving and innovating the Customer Success practice, implementing an advanced CSM platform and building out a CS team to meet Accounting Seeds growth.

 

WHAT YOU WILL DO:

  • Build relationships with Accounting seeds customers, starting with the onboarding process, and assisting them with any issues
  • Analyze customers activity and work with them to ensure they are leveraging Accounting Seed effectively and finding value in our product and services
  • Perform initial on-boarding of new customers who are not utilizing Accounting Seeds implementation team, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.
  • Become an expert in the resources available to our customers and educating them on the use and benefits of our products
  • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
  • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Product Support team, and expand Accounting Seeds use within the customers organization
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Accounting Seed
  • Use usage patterns to gain insights, provide guidance and increase customer satisfaction
  • Serve as the primary interface to manage and resolve any critical situations
  • Work with the Sales, Professional Services, and Development teams to share customer insights that inform additional product and service sales opportunities
  • Be a customer advocate while capturing customer feedback
  • Manage customer retention/renewals and drive upgrade revenue through increased product adoption and increased usage
  • Develop tools, processes and best practices to ensure customers are realizing the greatest possible value from Accounting Seed

 

ESSENTIAL SKILLS AND REQUIREMENTS:

  • Bachelor’s degree and 5+ years of experience in a customer-facing role, such as Customer Success, Customer Support or Account Management
  • Previous experience in customer service for a software product or other related field and plus
  • Possess exceptional client management and communications skills
  • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base
  • Outstanding multi-task task management skills across a varied set of responsibilities
  • Confident, high energy, self-motivated and a true team player
  • Ability to build credibility and trust by understanding and addressing customer requirements
  • Experience with Salesforce a plus

Accounting Seed is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.

Please submit resume, cover letter, and samples of work/portfolio if applicable to careers@accountingseed.com